Most frequently asked questions

Shipping & Returns

The shipping cost and time frame are determined depending on your location. Since we are based in Bulgaria, domestic packages, as well as those to Romania and Greece are inexpensive and arrive quickly (usually within 2 days). For Bulgaria, Romania, and Greece we work with both Speedy and Econt.

For other Eastern European destinations (such as Croatia, Czech Republic, Hungary, Poland, Slovakia, Slovenia and others),  we can send via private courier DPD and the package will arrive in less than a week and it will be just a little more than the price of the regular mail.

For all other destinations all around the world, we send the packages priority mail and customers should allow about 20 days for arrival to most major ports or cities. There may be delays if you are ordering to somewhere more remote.

Yes! We ship worldwide. Check out the tab above for more about which shipping methods to recieve our amazing bamboo underwear we recommend depending on your location.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect.


Currently, we accept Direct Bank Transfer and Paypal which can safely process both credit and debit cards.

For customers located in Bulgaria, we offer a “pay the courier” option.

Yes, we currently use Paypal’s services to process orders via credit and debit cards. They take pretty much everything.

Our prices don’t include local taxes, duties, brokerage fees, and VATs, all the stuff you may be charged to receive your BUMBUK shipment at home. Be aware and make sure you double check before your order!

Product Knowledge

BUMBUK makes underwear that absorbs your ball sweat. Every pair is made with a patented design that’s moisture-wicking, odor-controlling, super-absorbent, and anti-bacterial. This means they keep you fresh and dry and are ultra-soft for ultimate comfort. Take a look at our Bamboo Fabric Properties page to learn more.

For starters, bamboo uses 90% less water than cotton and the soil does not need to be cultivated, fertilized, or turned, therefore limited erosion and preserving the natural soil structure. This means that not only does bamboo cultivation have a low carbon dioxide emissions rate, but also it sequesters carbon, which means it actually works proactively to combat climate change. Read more…

When wondering what underwear size is best for you, first you must measure your waist around the part where you would normally wear your elastic band. After that, take a look at the size chart and how you want your underwear to make you feel.

All of our items are handcrafted with love in our shop in Plovdiv, Bulgaria.

Machine wash your BUMBUK items, but set your washer to the delicate cycle and use cold water. Refrain from using a dryer. Hang them to air dry, or lay them flat in the sun, if you can.For more information, we’ve written an entire blog article about how to wash bamboo underwear.


Still have questions?